Welcome to the James M. Jeffords Institute for Quality
and Operational Effectiveness

The institute coordinates performance improvement activities across the organization to ensure that the care Fletcher Allen provides is of the highest possible quality and is provided in the safest possible manner.

Why do we measure our quality of care?

We believe that the power to heal often stems from the power to know.

Fletcher Allen Health Care strives to be open, transparent, and inclusive. We feel that it is important to share information about the quality and safety of our services. We want you to be able to make informed decisions about your health care, and the care of your loved ones.

Fletcher Allen, in alliance with the University of Vermont, serves as both a community hospital and as the academic health center for the region's sickest and most critically injured patients. These patients typically have severe and complex medical conditions, which often complicates their care.

Additional quality measures will be added to this site periodically.

If you have additional questions about the content contained in the web site please send comments and questions to Quality Questions.

Click here to view Fletcher Allen's current Act 53 Hospital Report Card