The telemedicine department offers a variety of services to make your videoconferencing experience a success.   To view our full price sheet for the services listed below please click here. 

Pre-Conference Scheduling and Setup

For every videoconference we support there is pre-conference scheduling and setup.  Scheduling would include the time spent on the phone or with email to try and establish a time, day, and location that will suit the needs of both parties.  It would also include the efforts made to establish test calls.  Test calls are a standard practice and strongly encouraged by the telemedicine department as we like to make sure all conferences will run smoothly.  Setup may include such actions as programming the bridge for a multi-point conference and making sure the laptop and LCD projector are connected and working properly for the presenter. 

On Call Technical Support 

Not all conferences require that we be present the entire length.  Many of our users are technical savvy and are comfortable with the equipment once it has been setup and have been assured it is running properly.  For these conferences or events we provide an on-call service where we will be available by phone, PAS, or by pager to offer support.  We have the capability to monitor most of our equipment remotely and from this end can resolve connectivity problems, reboot the system, or see what type and how many errors a machine may be taking or receiving.  We can also initiate calls remotely. 

Full Conference Support

For a conference that requires full time support we provide dedicated technical personnel.  This support will include live monitoring of events, audio and video control, camera control, bridge monitoring, and the ability to assist the presenter throughout the conference. 

Bridging Services

Often a conference will be available to multiple participants at several different locations.  With our video bridge we have the capability to unite up to 14 sites together for 1 conference simultaneously.

Presentation Review and Editing Service

As the world of technology is continually changing, presentation materials are also having to change.  The majority of presentations today are being done with presentation software such as Microsoft PowerPoint; however, many of our presenters may still have their presentations on 35mm slides.  We have the capability to convert your 35mm slides into digital images compatible with PowerPoint. 

Our department can also review and edit existing presentations to ensure they meet telemedicine requirements.  When broadcasting a presentation by videoconference there are some minimum requirements that we have established to provide viewers optimal quality.

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